Accessibility statement

01

Our aim and the service covered

Lost Hills LLC, doing business as Popriva aims to make Popriva usable by people with disabilities. This statement covers the Popriva public website and the account, artist and creator features made available to you. Availability of a page or pilot feature does not mean that every planned marketplace feature is live.

Our improvement target is the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We have not established full conformance with a WCAG level through the work supporting this statement, and do not claim that the entire service conforms to WCAG AA. Applicable legal obligations are assessed separately from a voluntary technical target.

02

What has been evaluated

On October 22, 2026, the legal drafting review examined source code for the public page structure and TikTok video gallery. It identified a skip-to-main-content link, named navigation regions, titled embedded players and a control for gallery motion. Source inspection alone does not establish that these features work correctly with a particular browser, keyboard or assistive technology.

That review did not perform a complete keyboard, screen-reader, contrast, zoom or mobile assessment of the public site, signup, authenticated workspaces, booking timers, payments or social connection flows. A complete assistive-technology assessment and a verified service-wide list of barriers are not yet available from this review. We will update this statement when an assessment or material change gives us better evidence.

03

Video and third-party steps

Some public pages use TikTok players, and account activity may involve TikTok authorization, Stripe payment or payout screens and other provider interfaces. These steps can have different controls and accessibility behavior. The gallery motion control affects the surrounding gallery animation; it does not establish that every embedded video's playback is paused or accessible.

Complete accessibility of third-party media and account/payment flows has not been verified by this review. If a player, connection, checkout or timer prevents you completing a task, contact us with the task and location. We will consider available alternatives and corrections rather than treating a third-party component as a reason to dismiss the problem. Do not send card numbers, account passwords or verification codes when seeking help.

04

Report a barrier or request an alternative

Contact [email protected] with the subject 'Accessibility help'. You can use this route without creating or signing into an account. You may request information in another format or help with a task you cannot complete. The Popriva support team coordinates accessibility requests. We aim to acknowledge them within three business days and provide a substantive response within 15 business days, with an update if investigation needs longer. These are service targets, and shorter mandatory deadlines take priority.

If possible, tell us the page or task, what you expected, what happened, and a safe way to reply. Browser, device and assistive-technology details can help, but you do not need to provide a diagnosis, disability certificate or unnecessary health information. Only share screenshots if they do not reveal sensitive personal or payment information.

If a booking, application or review deadline is affected, identify the deadline and booking reference so we can assess the issue. This request does not itself extend a timer or guarantee a particular accommodation; we need to confirm an available arrangement and record it. Available alternative formats or assisted processes will be discussed for the request rather than assumed to exist for every task.

05

Feedback, review and your rights

We use accessibility feedback to understand barriers, respond to the request and prioritize improvements. Handling of contact details and supporting information follows /privacy. If you are dissatisfied with our response, reply with the original reference and ask for further review through [email protected].

This statement does not limit rights or complaint routes under applicable accessibility or consumer law. Any additional statutory escalation route depends on the law that applies to you and the service. You may use available local regulator, equality-body or court procedures without first completing our internal review.